Cleaners Finsbury Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Finsbury Park provides cleaning and related services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.

Cleaners Finsbury Park operates in and around the Finsbury Park area, providing professional cleaning services including but not limited to regular domestic cleaning, one-off deep cleans, end of tenancy cleaning, office cleaning, post-build cleaning, and related services such as internal window cleaning and carpet cleaning where specified in your booking confirmation.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, company, or organisation booking or receiving the services.

Company means Cleaners Finsbury Park, the provider of the services.

Services means any cleaning or related work supplied by the Company to the Customer as described in the booking confirmation.

Cleaner means any employee, contractor, or representative of the Company assigned to perform the services.

Premises means the property or location where the services are to be carried out.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions and the booking details.

2. Booking Process

2.1 The Customer may request a booking by providing accurate details of the Premises, the type of cleaning required, access arrangements, and preferred dates and times. The Company may request additional information to assess the scope of work.

2.2 All bookings are subject to availability and to acceptance by the Company. A booking will be deemed accepted when the Company issues a booking confirmation specifying the date, time, scope of work, and applicable charges.

2.3 The Customer is responsible for ensuring that all information supplied at the time of booking is true, accurate, and complete. Any changes to the information must be notified to the Company as soon as reasonably possible. The Company reserves the right to adjust prices or reschedule appointments if the information provided proves to be inaccurate or incomplete.

2.4 For certain services, particularly end of tenancy, post-build, or deep cleaning services, the Company may provide an estimated price based on the information supplied by the Customer. If, on arrival, the Cleaner finds that the actual condition of the Premises or the scope of work differs substantially from what was described, the Company may amend the price, the duration, or the scope of the work, or may decline to carry out the services.

2.5 The Company may, at its discretion, require a deposit or pre-payment to secure a booking. Any such requirement will be communicated to the Customer during the booking process or in the booking confirmation.

3. Access to the Premises

3.1 The Customer must ensure that the Cleaner has safe and timely access to the Premises at the agreed start time. This includes providing keys, access codes, parking instructions, or arranging for someone to be present to grant entry.

3.2 If the Cleaner is unable to gain access to the Premises, or if access is delayed by more than 20 minutes beyond the agreed time due to reasons within the Customer’s control, the Company may treat the appointment as a late cancellation and may charge a cancellation fee as set out in section 7.

3.3 The Customer is responsible for ensuring that the Premises are safe for work, including the provision of adequate lighting, heating, and running water, and that any alarm systems are appropriately disarmed or codes provided.

4. Customer Obligations

4.1 The Customer must remove valuable, fragile, or easily damaged items from areas to be cleaned or clearly identify such items to the Cleaner. The Company will not be responsible for damage to any item which the Cleaner has not been made aware is particularly valuable or fragile.

4.2 The Customer must inform the Company of any known risks, hazards, or sensitivities at the Premises, such as slippery floors, broken fixtures, or areas that should not be accessed.

4.3 The Customer must not directly employ or engage any Cleaner introduced by the Company for private work without the prior written consent of the Company. If the Customer breaches this condition, the Company may charge a reasonable introduction fee.

5. Provision of Equipment and Materials

5.1 Unless otherwise agreed in writing, the Company will provide the cleaning materials and equipment reasonably required to perform the services.

5.2 If the Customer prefers the use of their own equipment or products, they must ensure that such items are safe, suitable for the intended purpose, and available at the Premises. The Company accepts no liability for adverse effects or damage arising from the use of products supplied by the Customer.

5.3 The Customer must notify the Company in advance if they have specific product requirements, such as the use of eco-friendly or hypoallergenic products. The Company will endeavour to accommodate reasonable requests but cannot guarantee the availability of specific brands or formulations.

6. Prices and Payments

6.1 The price for the services will be as stated in the booking confirmation or as otherwise agreed in writing. Prices may be quoted as hourly rates, fixed fees, or a combination, depending on the type of service.

6.2 Unless explicitly stated otherwise, all prices are inclusive of any applicable taxes that the Company is required to charge in accordance with UK law.

6.3 Payment is due in accordance with the payment terms set out in the booking confirmation. This may include payment on completion, payment in advance, or payment by an agreed schedule for recurring services.

6.4 The Company accepts various forms of payment, which may include card payments, bank transfers, or other methods specified by the Company from time to time. Cash payments may be accepted only where expressly agreed and must not be paid directly to the Cleaner unless authorised by the Company.

6.5 Where payment is not received by the due date, the Company reserves the right to suspend further services and to charge reasonable costs incurred in recovering the overdue amount. The Company may also charge interest on overdue sums in accordance with applicable UK law.

6.6 For ongoing or regular cleaning arrangements, the Company may review and adjust its prices periodically, for example to reflect changes in labour, materials, or operating costs. The Customer will be given reasonable notice of any price changes and may cancel future services if they do not accept the new rates.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a booking by giving the notice specified in the booking confirmation or, if none is specified, by providing at least 24 hours’ notice before the scheduled start time.

7.2 If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full price of the booked services where the Company is unlikely to be able to reallocate the time.

7.3 If the Cleaner is unable to attend the Premises due to illness, transport disruption, or other unforeseen circumstances, the Company will use reasonable endeavours to offer an alternative time, date, or replacement Cleaner. The Company will not be liable for any loss arising from such rescheduling, provided that any pre-payments for services not delivered are either applied to a new appointment or refunded.

7.4 The Company reserves the right to cancel any booking or to terminate the Agreement with immediate effect if the Customer is in material breach of these Terms and Conditions, where safety is at risk, or where the Premises are found to be in such a condition that performing the services would be unsafe or inappropriate. In such cases, the Company may charge for time and costs already incurred.

8. Service Quality and Complaints

8.1 The Company aims to provide services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the services, they should notify the Company as soon as possible, preferably within 24 hours of completion.

8.2 Where a complaint is justified and relates directly to the quality of the cleaning provided, the Company may, at its discretion, arrange for areas of concern to be re-cleaned at no additional charge or may offer a partial refund or credit. Any such remedy will be limited to the value of the affected service.

8.3 The Customer must allow reasonable access for any inspection or remedial work and must not engage third parties to rectify alleged deficiencies at the Company’s expense without the Company’s prior written consent.

9. Liability and Insurance

9.1 The Company will take reasonable care while providing the services. The Company carries public liability insurance appropriate for a cleaning business operating in the UK.

9.2 The Customer must report any alleged damage or loss arising from the services to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the relevant service. The Customer should provide details and evidence where possible.

9.3 The Company’s liability for loss or damage to property shall, to the fullest extent permitted by law, be limited to the amount recoverable under its insurance or, where insurance does not apply, to the value of the service provided on the date of the incident.

9.4 The Company will not be liable for:

a. Normal wear and tear or deterioration of existing damage.

b. Failure of items that are already old, faulty, or in poor condition.

c. Damage arising from the use of cleaning products requested or supplied by the Customer.

d. Indirect, consequential, or economic losses, including loss of profit, business interruption, or loss of opportunity.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

10. Waste Handling and Regulations

10.1 The Company will handle general household and light commercial waste generated during the course of cleaning, such as dust, small packaging, and typical domestic refuse, and will normally place such waste in the Customer’s designated bins at the Premises.

10.2 The Company is not a licensed waste carrier and does not remove large quantities of waste, bulky items, construction rubble, electrical items, hazardous materials, or controlled waste from the Premises. Such waste remains the responsibility of the Customer and must be disposed of in accordance with local council requirements and applicable UK waste regulations.

10.3 Hazardous or prohibited materials include, but are not limited to, asbestos, chemicals not supplied by the Company, clinical or medical waste, needles, syringes, paint tins, oils, fuels, solvents, and materials contaminated with such substances. The Cleaner may refuse to handle or clean areas containing such items.

10.4 The Customer is responsible for ensuring that any waste to be handled by the Company under the services is safe and lawful to handle. The Company may make an additional charge for dealing with any waste which is significantly greater in volume or complexity than could reasonably be anticipated for the type of service booked.

11. Health, Safety, and Conduct

11.1 The Company is committed to maintaining high standards of health and safety for its staff and customers. The Customer agrees to provide a safe working environment and not to request any tasks that may place the Cleaner at risk.

11.2 The Company reserves the right to withdraw its staff from the Premises immediately if they are subjected to abuse, harassment, discrimination, or any form of unsafe or inappropriate behaviour. In such circumstances, the service may be treated as cancelled by the Customer and may be chargeable.

11.3 Cleaners are not permitted to undertake work at height beyond the use of standard domestic stepladders or to move very heavy furniture or appliances without appropriate equipment. Certain tasks may therefore be limited or declined on safety grounds.

12. Keys and Security

12.1 Where the Customer provides keys or access devices, the Company will take reasonable measures to keep them secure and to use them only for the purpose of carrying out the services.

12.2 The Customer must inform the Company immediately if any keys or access details are lost or compromised. The Company’s liability for lost keys or access devices is limited to the cost of cutting replacement keys or replacing similar access devices, and does not extend to lock changes or other consequential costs unless otherwise required by law.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data provided by the Customer in accordance with applicable UK data protection law. This may include contact details, address information, and details necessary to arrange and provide the services.

13.2 The Company will use such data only for legitimate business purposes, including managing bookings, providing services, processing payments, and handling enquiries or complaints. Personal data will not be sold to third parties.

14. Force Majeure

14.1 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, pandemics, power failures, accidents, or acts of government.

14.2 In such circumstances, the Company may suspend or reschedule the services without liability, but will make reasonable efforts to notify the Customer and to rearrange the booking as soon as reasonably practicable.

15. Amendments to these Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings at the time they are made.

15.2 For ongoing or regular services, the Company will provide notice of any material changes. Continued use of the services after such notice will be deemed acceptance of the revised terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Entire Agreement

17.1 These Terms and Conditions, together with the booking confirmation and any written variations agreed between the Company and the Customer, constitute the entire agreement between the parties and supersede any prior understandings or representations.

17.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By proceeding with a booking or allowing services to be carried out at your Premises, you confirm that you have read, understood, and agree to these Terms and Conditions.