Cleaners Finsbury Park Privacy Policy

This Privacy Policy explains how Cleaners Finsbury Park collects, uses, shares and protects personal data about individuals who use our cleaning services in the Finsbury Park area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Cleaners Finsbury Park customers located in the Finsbury Park area, including prospective customers who make enquiries about our services, current customers receiving services, and former customers whose data we continue to hold for a limited period for lawful purposes.

Data Controller

Cleaners Finsbury Park is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you use our services or contact us:

Identification and contact details, such as your full name, residential address, service address, and other basic contact details needed to arrange and deliver cleaning services.

Service and booking information, such as dates and times of bookings, type of service requested, special instructions, access information relevant to the property, and any notes required to perform the service safely and effectively.

Billing and payment information, such as details necessary to issue invoices, record payments received, and manage refunds or adjustments. Where payments are made electronically, certain payment data may be processed by our chosen payment processors on our behalf.

Communication records, such as information contained in emails, messages, or other correspondence you send to us, as well as notes of any customer service interactions.

Technical and usage information, such as basic technical data collected when you visit our website, including information needed to ensure the security and proper functioning of the site. Where we use cookies or similar technologies, these will be used in accordance with applicable laws and explained in additional notices where relevant.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. Depending on the context, we may rely on one or more of the following legal grounds:

Contractual necessity: We process personal data when it is necessary to enter into or perform a contract with you, for example to schedule and provide cleaning services, manage your bookings, and handle related payments.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. Examples include improving our services, managing our relationship with you, handling customer queries and complaints, and ensuring the safety and security of our staff and customers.

Legal obligation: We process certain personal data to comply with legal and regulatory requirements, such as accounting rules, tax regulations, and obligations to maintain appropriate business records.

Consent: In some cases, we may ask for your consent to process your personal data for a specific purpose, such as sending certain types of marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use the personal data we collect about you for the following purposes:

To provide and manage cleaning services, including processing your enquiries, creating and managing bookings, assigning cleaning staff, and delivering the services you have requested at your property.

To manage payments and accounts, including issuing invoices, processing payments, handling any refunds or adjustments, and maintaining appropriate records of these activities.

To communicate with you, including confirming and updating bookings, responding to enquiries or complaints, and providing information relevant to the services you receive.

To manage our business operations, including quality control, staff training, performance monitoring, safety and security, and service improvement.

To comply with legal, regulatory and tax obligations, including maintaining business and financial records as required by law.

To send marketing communications, where permitted by law or where you have given your consent, and to manage your preferences in relation to such communications.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

Customer account and service data are typically kept for a period that allows us to manage ongoing relationships, handle any queries or disputes, and comply with applicable tax and accounting rules. After this period, data that is no longer required will be securely deleted or anonymised so that it can no longer be associated with you.

Where we rely on your consent for specific processing, we will retain the relevant data only for as long as your consent remains valid or until you withdraw it.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes set out in this Privacy Policy or where we are legally required to do so.

Service providers acting as data processors may process personal data on our behalf and under our instructions. These can include payment processing providers, information technology and hosting services, customer relationship management providers, and providers who support the administration of our business operations. We require such processors to implement appropriate security measures and to process personal data only in accordance with applicable data protection laws and our instructions.

We may also share personal data with professional advisers such as accountants or legal advisers, where necessary for business or legal purposes, and with public authorities where we are required by law or regulation to do so.

International Transfers

Where we transfer personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that an adequate level of protection is in place. This may include reliance on adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms, together with appropriate technical and organisational measures to protect your data.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include controlled access to systems, secure storage, and staff training on data protection obligations.

While we strive to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security, but we work continuously to maintain and improve our security measures.

Your Data Protection Rights

As a customer of Cleaners Finsbury Park in the Finsbury Park area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law:

Right of access: You have the right to request confirmation of whether we process personal data about you and, if so, to request a copy of that personal data along with certain information about how it is used.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you be corrected or completed.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data. This right is not absolute and may not apply where we have a legal obligation or other lawful reason to retain the data.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example if you contest the accuracy of the data or object to our processing.

Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit this data to another controller where technically feasible.

Right to object: You have the right to object, on grounds relating to your particular situation, to our processing of your personal data based on legitimate interests. You also have the right to object to the processing of your personal data for direct marketing purposes at any time.

Rights related to consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted in the most recent version of this Privacy Policy. We encourage you to review it periodically to stay informed about how we process your personal data.